How to Order

Registering an account on our website will let us offer you an easy yet superior shopping experience. With your online account set up, you will be able to:

   • Buy tools and machinery securely online at any time of the day or night!
   • Track outstanding orders and browse your order history
   • Store and update your personal details including multiple delivery addresses
   • Save individual products or complete baskets until you're ready to order

Why You May Be Unable to Sign In

Here are some common reasons:

Incorrect Email Address

• Double-check the spelling of your email address. It must match the one you registered with.

Incorrect Password

• Ensure you’re entering the correct password. Passwords are case-sensitive.
• If you’ve forgotten your password, click the Forgotten Password link under the Returning Customer option.

Purchases Made in Store or via Catalogue, Not Online

• If you’ve shopped with us in-store or via our catalogue but not online, you’ll need to create an online account. Use the New Online Customer option.
• If you have a Gayways customer number (found on old invoices), entering it during registration will speed up the process.

Newsletter Subscribers Without an Online Account

• If you’ve subscribed to our newsletter but never registered a full account, you’ll need to sign up as a new customer. Use the New Online Customer option to create an account with a password and your details.

If you've changed your name or email address, there's no need to register a new account, just update your existing one:

   • Sign in to your account, the Personal Details page will be shown

   • Click Edit my Details

   • Under Personal Information, update your details as required

   • Enter your current password then click Update Details to save the updates

Why Your Card May Be Declined

If your card is declined, please ensure:

• Your details match those on the card.
• Your Verified by Visa or MasterCard SecureCode password is correct.

Other possible reasons include:

• Insufficient funds.
• A temporary bank error.
• Your card is not authorized for online use.

Unfortunately, we cannot provide the exact reason for the decline. Please contact your card-issuing bank for further assistance.

If you continue to experience issues, feel free to:

• Call our sales team at 020 8908 4744 to place your order by phone.
• Email or call us—we're here to help!