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Signing In

To sign into your Gayways online account simply hover over the " Your Account" box in the top right hand corner of the screen. This will bring up a drop down menu to which you will want to select "Login". This will navigate you to a different page where you can also register if you are a new customer or enter your details if you are a returning customer.

At this screen, enter your email address linked to your online account and password that was sent to your email to log into your account. Password is case sensitive so be careful when entering this as it is the main cause of problems. Should you have any problems remembering your password or it is not accepting it then enter your email address followed by clicking the "Forgotten Password?" link located just below the two fields and to the left of the "Login" button.

If the correct email has been used and it matches a record on our system then an email will be sent out with a password reset request where you can follow a link to create a new password. A text confirmation in red above the first field will confirm when an email has been sent. Please allow up to 10 minutes for emails to come through and always check your spam folders if you have automatic filters.

 

Once your password has been reset, note it down in a safe place so that you do not have problems remembering it next time, speeding up the login process.