GAYWAYS IS UK DEALER OF THE YEAR 2018 & OVERALL DEALER OF THE YEAR 2018

Harrow, North London garden machinery dealer wins industry’s top two awards

Gayways the garden machinery and service business based in Harrow, North London has won the 2018 Garden Machinery Dealer of the Year Award and also the Overall Dealer Of the Year Award.

The Awards were announced and presented to Gayways at the annual Service Dealer Conference and Awards on 15 November. The Garden Machinery Dealer of the Year Award was presented by Ken Brewster, UK sales and marketing director from sponsor Husqvarna. And the Overall Dealer of the Year Award was presented by Des Boyd, Sales Director of sponsor Kramp.

The Awards, organised by the leading business magazine Service Dealer, are now in their 15th year and recognise outstanding sales, service advice and support by dealers in the garden machinery, professional turfcare machinery, farm machinery, forestry equipment and ATV/Quad industry.

An integral part of the judging process for the Awards included customer feedback. High praise received for Gayways included;

''Totally amazed by the level of service provided by this dealer''

'' Very different retail experience from the mass-chains''

'' The showroom is really engaging with all sorts of machinery, product demos, workshop buzz - all very exciting.”

In winning the Garden Machinery Dealer of the Year Award the judges said, “In a very competitive category, Gayways took over a struggling business 10 years ago and have completely turned around  the fortunes of this dealership by engaging with the local community, utilising technology like WhatsApp, video and imagery.”

Scooping the Overall Dealer of the Year Award too, the judges said, “Gayways received a huge amount of positive customer feedback forms in support of their business.  In addition to this their online reviews are very strong with a 4.7 Google rating from 262 reviews.”

Steve Gibbs, Editor of Service Dealer magazine, said, " The extremely high quality of all our winning dealerships and individuals this year, is clear for all to see. Customers across the nation have inundated us with incredible feedback regarding the levels of service they have received. This end-user experience is only possible when using your local, specialist machinery dealer."