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Buy Online & Collect In-Store

Collect in store
5 Steps to Buy Online

Frequently Asked Questions

 Add an item to your shopping basket as normal (the majority of items are available for Buy Online & Collect In- Store, those that aren't are highlighted in your shopping basket)

 At the checkout select Collect In-Store'

 Select how you will like to receive the items, either boxed (not assembled) or Fully Built & Tested. Note (Fully Built & Tested will incur additional labour charge).

 Enter your details and complete the secure online payment

 Print the confirmation page or make a note of your order number

 We'll send you an email confirming this order

 We'll email you when your order is ready to collect

 Bring your order confirmation page to the store you have chosen and collect your parcel. If you don't have your order confirmation please bring your order number and a suitable form of photo ID

When coming to collect an order from us, a copy of the order confirmation or invoice as well as a "ready to collect" text message will be sufficient however if you only have the order number for an order then we will need to see some form of identification. (Photo identification such as a driving license, passport, bus pass etc.)

If you cannot collect the item yourself and a nominated person is coming, then they must have the same information at hand or over the phone verification from the recipient. The nominated person will also be asked to sign for the item.

If for any reason you do decide that you do not want the product there are 3 possibilities for refunds.

1.        If the item was collected from us or delivered in a box then you will be charged a 15% restocking fee with the remaining amount refunded.

2.        If the item was picked up fully assembled and tested, then there will be a restocking fee of 25% with the remaining amount refunded.

3.        If you decide on an alternative product then a 10% restocking fee will be applied with the remaining either going towards a new product or refunded.

If you have ordered an item with us, then we have a 2 week holding period from the moment stock is available for you to collect. If an item has to be ordered in, then the holding period does not commence until said item(s) have come into store.

If for any reason you cannot collect your item(s) before 2 weeks then please notify us over the phone or email quoting your order reference and we can keep it aside out of the companies good gesture.

There will be a £10 charge per day after the 2 week period if the item has not been collected and must be paid before the release of goods.