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Buy Online & Collect In-Store

Collect in store
5 Steps to Buy Online

Frequently Asked Questions

How to Buy Online & Collect In-Store


Add Items to Your Basket

  • Shop as usual and add items to your basket. Most items are available for Buy Online & Collect In-Store. Items not eligible will be clearly highlighted in your basket.

Choose 'Collect In-Store' at Checkout

  • At the checkout, select the Collect In-Store option.

Select Your Preferred Setup

  • Choose how you'd like to receive your items:
  • Boxed (not assembled)
  • Fully Built & Tested (This option includes an additional labor charge).

Enter Your Details and Pay Securely

  • Provide your details and complete your payment through our secure system.

Save Your Confirmation

  • Print the confirmation page or note your order number.

Order Confirmation Email

  • You’ll receive an email confirming your order details.

Ready for Collection Email

  • We’ll send you another email once your order is ready to collect.

Collect Your Order

  • Visit the selected store with:
  • Your order confirmation page OR your order number and a valid photo ID.


That’s it! Enjoy the convenience of shopping online and collecting in-store.

Collection Requirements

When collecting your order, please bring:

  • A copy of your order confirmation or invoice, OR
  • A "Ready to Collect" text message.

If you only have your order number, you will also need to provide a valid form of photo identification, such as:

  • Driving license
  • Passport
  • Bus pass, or similar

Nominating Someone to Collect

If someone else is collecting on your behalf, they must bring the same information or verify the collection over the phone with you. The nominated person will also be required to sign for the item.

Thank you for helping us ensure a secure and smooth collection process.

Refund Policy
 
If you decide to return a product, the refund terms depend on the product's condition:
 
Boxed Items (Collected or Delivered)
 
  • A 15% restocking fee will be deducted, and the remaining amount will be refunded.
Fully Assembled and Tested Items
  • A 25% restocking fee will apply, with the remaining amount refunded.
Exchanging for an Alternative Product
 
  • A 10% restocking fee will be applied, with the remaining amount either refunded or credited toward your new purchase.
We appreciate your understanding and are happy to assist with any queries about this policy.
Collection Policy
 
If you’ve placed an order with us, we will hold your item(s) for 2 weeks from the time the stock is available for collection. For items that need to be ordered, the holding period begins once the item(s) arrive in-store.
 
If you’re unable to collect your item(s) within the 2-week period, please contact us by phone or email with your order reference. As a goodwill gesture, we can extend the holding period upon request.
 
Please note:
 
  • A £10 daily charge will apply for uncollected items beyond the 2-week period.
  • This fee must be paid before the goods are released.
Thank you for your understanding and cooperation.