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My Account

Registration


To register a new account with us on our website, simply navigate to the top right hand corner of the screen and hover over the "Your Account" box. This will bring up a small menu to which you should move your mouse down and click on "register". Clicking this link will take you to a separate page where you will be given the choice of registering and signing in if you are an existing user.

Once at this page, click on the left hand button which will say "register" and this will expand into a full form for you to fill in. Take your time and fill in the full form trying to be as accurate as possible since these details will be used for all future orders. All boxes with "*" next to them on the right must be filled in to continue and all others are not required.

  • The first box requires your full name and this should be done with the first letter capitalized with a space in between names. Middle names are not required but can be filled in.
  • The second two boxes are for email verification which need you to fill out your email twice to confirm. Please include your full email with the appropriate suffix (eg. @gmail.com) and with case sensitive letters.
  • The next section is your billing address which will be used for your invoices and does not have to be the same as your delivery address. This should be the same as the address to which your card is registered to avoid later complications with verification software.
  • To make things faster and more accurate when filling in your address, there is an address finder which uses your postcode t narrow searches. Simply enter your postcode into the field and click the "find" button located to the right. This will bring up a drop down box below showing all listed addresses linked to that postcode. Select the one which applies to you and the relevant fields below will be automatically filled in.
  • Should you not find your address or it does not recognise your postcode then you will need to manually enter all details filling in "House Name/Number" "Address 1" "Town/City" "Country"
  • The best contact number should be used for "Telephone No." as this will be used when contacting you regarding your orders with us. Should there be any complications such as backlog of a single item then we will need to notify you as soon as possible.
  • Once all of your information has been filled in and you are happy to proceed then read through our terms and conditions as well as our manufacturers conditions before checking the boxes. You will not be able to proceed if these boxes are not checked. Click on register after.
  • From here click on "Register" and provided all information is accepted, you will be taken to a separate page welcoming you to your new account with us.
  • This screen will allow you to change many details about your account and also let you monitor you orders.

 Should any boxes show up in red after or any text in red then this signifies missing data or incomplete data such as a short telephone number or a wrong postcode. Filling these boxes in and clicking register again will solve the problem provided all data is accepted. If boxes still appear red after all information is correct then give us a call on 020 8908 4744 and we will try to resolve this problem as fast as we can.

All details will be emailed to you including your generated password which can be changed in your account.

 

Signing In


To sign into your Gayways online account simply hover over the " Your Account" box in the top right hand corner of the screen. This will bring up a drop down menu to which you will want to select "Login". This will navigate you to a different page where you can also register if you are a new customer or enter your details if you are a returning customer.

At this screen, enter your email address linked to your online account and password that was sent to your email to log into your account. Password is case sensitive so be careful when entering this as it is the main cause of problems. Should you have any problems remembering your password or it is not accepting it then enter your email address followed by clicking the "Forgotten Password?" link located just below the two fields and to the left of the "Login" button.

If the correct email has been used and it matches a record on our system then an email will be sent out with a password reset request where you can follow a link to create a new password. A text confirmation in red above the first field will confirm when an email has been sent. Please allow up to 10 minutes for emails to come through and always check your spam folders if you have automatic filters.

 

Once your password has been reset, note it down in a safe place so that you do not have problems remembering it next time, speeding up the login process.


Updating Personal Details


To update personal details you will need to log into your account. Please see "Signing In" if you do not know how to do this on the website.

Once logged into your account and in the account overview section, you can decide which personal details you would like to update.

  • The third box from the top with "Update My Details" will allow you to change your email address and your mobile number for the account. Changing your mobile number will not affect logging in  however changing your email will since you need that to log in so only change this if you know you will remember it and it is current as we will use it to contact you.
  • From here you can also decide whether you want to receive the Gayways newsletter or receive promotional material from selected third parties which is in the form of two check boxes.
  • Once all changes have been made on this page, click the "Update Details" button located at the bottom to save all changes. This will take you back to the account overview section.

 

  • To change your account password navigate to the second last box in the account overview reading "My Password" and click on this link. You will be taken to a page which has 3 boxes and allows you to enter a new password.
  • This password will be used to log in to your account and is case sensitive so please be careful and remember your password after filling it in.
  • Enter your current password in the first box followed by your new password in the second and repeating your new one in the third to confirm a match on passwords.
  • Once all 3 boxes have been filled in and all data matches as it should you will be taken back to the account overview.

If "Change Password" is clicked and red errors occur then your passwords may not match. If new passwords are not identical then they will be rejected until they are. If the current password used for your account is wrong then it will not let you change your password for safety precautions. If these red errors proceed to appear after you have checked your details multiple times then give us a call on 020 8098 4744 so that we can try and assist you the best we can.


Updating Addresses


To update personal details you will need to log into your account. Please see "Signing In" if you do not know how to do this on the website.

 

Once logged into your account and in the account overview section, you can edit your addresses. The addresses you can edit from the account overview section is your billing address and your delivery address. This is the third box from the top names "My Address Book". From here you can edit current addresses or add new ones.

·         To edit any current saved addresses navigate to the left hand side of the address where it will say "Your Billing Address". Above this is a link stating "Edit Address". Clicking this link will take you to a form page where you will be able to update any current information and save the changes by clicking the "Update Address" button at the bottom of the page.

·         To create a new address for the account click on "Add Address" which is a button on the upper left of the page. Clicking this will take you to a form page where you can enter new details.

·         All boxes with "*" on the right must be filled in to continue and all others are not required.

·         There is a postcode look up option here which will allow the user to select their relevant address from a list. If your address does not show up or there is an error then you will need to manually enter your details.

·         Once all details have been filled in click "Add Address" at the bottom of the page to save the new details to your account.

Should there be any persistent errors or any unusual errors then please give us a call on 020 8908 4744 for further assistance.


Gayways Credit Account


The form is located from the main homepage of the website. Half way done on the left hand side of the screen there is a section for trade and credit accounts where you will find some information as well as the form needed to acquire a credit account with us. Alternatively you can Click Here for the form.

The Gayways credit account is a way for bigger companies to set up a 30 day credit with us for purchases. In many cases this is very useful and there is a form that must be filled in and submitted for review before any action is taken for this.

The credit account is applicable to the following types of organisations:

·         Major UK Companies

·         Local Authorities / Government Departments

·         NHS Trusts (Hospitals / GP Surgeries / Clinics)

·         Ministry of Defence

·         Universities, Schools & Colleges

·         Religious Organisations

·         Sports Facilities

In the first instance please call our sales office on 020 8908 4744 to set up the account. We will then be able to accept your official Purchase Orders on standard 30 day payment terms.

For organisations that are not included in the above list or want to activate an account, please download and complete the Credit Account Application Form (right) and return to the email or our business address. Your application will be processed with 24 hours.

For all other organisations credit accounts are offered subject to credit status (we employ a 3rd party credit reference agency to provide a credit score). There is a minimum order value of £75 ex VAT per order. We reserve the right to refuse credit for any reason.

Filling in the form:

Guidance Notes: Please read through these very carefully to avoid any complications further down the line and delays in your form completion.

·         All companies with Limited/LLP and PLC will need a Director(s) or Company Secretary signature for the application.

·         Sole traders will require the account owner to sign

·         For Partnerships, all partners must sign

·         For Clubs/Associations the Secretary/Treasurer needs to sign.

Section 2: This section must be filled in by the Directors, Sole Traders, Partners and Trustees with dates of births for all applicants.

Section 3: Must be filled in by all applicants

Section 4: For office use only DO NOT FILL IN

 

Definitions:

Company registration number - A unique combination of numbers and, in some cases, letters. The company registration number (also known as the company number, registration number or simply abbreviated to CRN) is used to identify your company and verify the fact that it is an entity registered with Companies House.

Partnership - An arrangement where parties, known as partners, agree to cooperate to advance their mutual interests. The partners in a partnership may be individuals, businesses, interest-based organizations, schools, governments or combinations.

Corporation - A company or group of people authorized to act as a single entity and recognized as such in law. Early incorporated entities were established by charter.

Sole Proprietorship - A type of business entity that is owned and run by one natural person and in which there is no legal distinction between the owner and the business.

Limited Company - Liability of members or subscribers of the company is limited to what they have invested or guaranteed to the company. Limited companies may be limited by shares or by guarantee.

Limited Liability Company - A corporate structure whereby the members of the company cannot be held personally liable for the company's debts or liabilities. Limited liability companies are essentially hybrid entities that combine the characteristics of a corporation and a partnership or sole proprietorship.

Limited Partnership - Two or more partners unite to jointly conduct a business in which one or more of the partners is liable only to the extent of the amount of money that partner has invested.

Limited Liability Partnership - A partnership in which some or all partners have limited liabilities. It therefore exhibits elements of partnerships and corporations.

Public Limited Company - Legal designation of a limited liability company which has offered shares to the general public and has limited liability.

Private Limited Company - LTD, is a type of privately held small business entity. This type of business entity limits owner liability to their shares, limits the number of shareholders to 50, and restricts shareholders from publicly trading shares.