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Delivery & Returns

Delivery (Standard Delivery):

  • Selected STIHL, VIKING, MOUNTFIELD & HUSQVARNA products cannot be shipped out. They are collection only orders.
  • Normally it will take about 3-10 working days for delivery.
  • All our deliveries are either through 2nd class royal mail signed for; or private courier company.


Order Cancellation policy:

  • An order can be cancelled before the dispatch or within 7 days of purchase, whichever is earlier
  • A customer may also cancel an order, if he/she not happy with a delay of more than 10 working days to deliver the product
  • Any cancellation will require written confirmation via Gayways private secured log in / email contact
  • All the cancellations/refunds will be charged restocking fees of 25% of the value of the order


Returns policy:

  • Items may be returned in original condition in the sealed boxed, unused for the first 14 days only
  • No returns on any order with 'White Glove Service Delivery' or 'Ready to Go' collections
  • All the cancellations/refunds will be charged restocking fees of 25% of the value of the order
  • In the case of refunds, delivery will be the buyer’s responsibility
  • Once the product is received by us, any money back will happen within next 30 days


Please call Customer Services on 020 8908 4744 for any delivery enquiries.